Manufacturing Industry-CRM Landing

Manufacturing Industry

From streamlining B2B key account management and dealer networks to optimising field sales and after-sales service — solutions designed to meet the unique demands of the manufacturing sector.
AI Intelligence Layer — Leverage AI-based analytics, workflows, sales coaches, nudges & recommendations to gain actionable insights into business performance, demand trends, channel performance, and growth.

Home / Manufacturing Industry

Manufacturing Industry Solutions

OEM / Manufacturer

Dealer / Distributor

Retailer

Service Team

Field Sales

Manufacturing Salesforce Solutions: Driving Innovation and Excellence

The manufacturing industry is evolving rapidly, driven by increasing competition, complex distribution networks, and the need for real-time visibility across operations. These shifts are transforming how manufacturers manage B2B relationships, optimise field sales, streamline dealer networks, and deliver efficient after-sales service

15-20%

Increase in daily field sales visits

30%

Reduction in order TAT through DMS automation

Delivering complete manufacturing solutions across OEMs, Distributors, and Service Teams

OEM / Manufacturer

Explore solutions for B2B account management, lead-to-cash, pricing, and manufacturing operations

OEM
Dealer / Distributor
Service Team

OEM

B2B Key Accounts Management
Lead to Cash Management
CPQ-based Quotation & Pricing
OEM Order Placement & GRN
Sales Forecasting & Performance Analytics
ERP Integration (SAP / Navision / NetSuite)
Dealer Onboarding with ROI Calculation
Warranty & Claim Management
Recall Management
Spare Parts Inventory Management
Marketing Campaign Management
DMS Primary Sales — Dealer Onboarding, Order Management, Credit Limit Tracking
DMS Secondary Sales — Retailer-level order capture via App / WhatsApp / ERP sync
Dynamic Pricing & Product Catalogue
Scheme Visibility & Performance Dashboards
Financial Management — Credit/Debit Notes, Invoice PDF Output
ERP Integration
Customer Feedback & Complaint Management
Service Team
Service Engineer (SE) Allocation basis Skillset & Availability
Warranty Eligibility Check & FOC Spare Management
Return Order & Spare Tracking (Warranty / Replacement)
Online Service Report Generation & Customer e-Signing
Automated Timesheet Management
Dispatcher Console & Field Service Lightning (FSL)
Visit Planning & Route Optimization
Complaint / Case Management
Van Service
ERP Integration for Service Operations

Dealer / Distributor

Manage primary & secondary sales, schemes, order processing, and distribution networks

Service Team

Streamline service operations with engineer allocation, warranty management, and reporting

Transform Manufacturing Operations with CRM Landing: Your Partner in Digital Transformation

Following are the key features to elevate manufacturing operations. Our AI-driven solutions help streamline field sales, optimise distribution, and enhance service efficiency across the value chain.

OEM

B2B Key Accounts Management
Lead to Cash Management
CPQ-based Quotation & Pricing
OEM Order Placement & GRN
Sales Forecasting & Performance Analytics
ERP Integration (SAP / Navision / NetSuite)
Dealer Onboarding with ROI Calculation
Warranty & Claim Management
Recall Management
Spare Parts Inventory Management
Marketing Campaign Management
Mobile Sales Enablement for OEM Sales Users

Dealer / Distributor

DMS Primary Sales — Dealer Onboarding, Order Management, Credit Limit Tracking
DMS Secondary Sales — Retailer-level order capture via App / WhatsApp / ERP sync
Dynamic Pricing & Product Catalogue
Scheme Visibility & Performance Dashboards
Financial Management — Credit/Debit Notes, Invoice PDF Output
ERP Integration
Customer Feedback & Complaint Management

Omni-Channel Support
Remote Diagnostics
Test Drive/Ride Management
Finance Checks & Applications
Customer Order Placement
Personalized Offers and Discounts
Email Marketing Campaigns
Loyalty Programs and Rewards

Dealer / Distributor

DMS Primary Sales — Dealer Onboarding, Order Management, Credit Limit Tracking
DMS Secondary Sales — Retailer-level order capture via App / WhatsApp / ERP sync
Dynamic Pricing & Product Catalogue
Scheme Visibility & Performance Dashboards
Financial Management — Credit/Debit Notes, Invoice PDF Output
ERP Integration
Customer Feedback & Complaint Management

Bay Management
Job Card Creation
Entitlement Management
Social Media Integration
Activity/Camps Management
Service Analytics and Reporting
Dashboard
Customer Feedback Management
Customer Order Placement
Inventory Management
PDI Delivery & Post Sales Follow Up
Post Sales Follow-up Survey
Account and Contact Management
Document Upload and Approval Process
Activity Management
Sales Forecasting
OEM Order Placement
GRN (Goods Received Note)
Used Vehicle Business Management
ERP Integration [OEM & Dealer]
CTI Integration
Digital Marketing Strategy
Email Marketing Campaigns
Customer Loyalty Programs

Feedback Management
Post Service Follow-up Survey
PDI Delivery & Post Sales Follow Up
Warranty & Claim Management
Recall Management
Customer Referral Programs
Social Media Engagement
Event Invitations and Exclusive Previews

Service Team

Service Engineer (SE) Allocation basis Skillset & Availability
Warranty Eligibility Check & FOC Spare Management
Return Order & Spare Tracking (Warranty / Replacement)
Online Service Report Generation & Customer e-Signing
Automated Timesheet Management
Dispatcher Console & Field Service Lightning (FSL)
Visit Planning & Route Optimization
Complaint / Case Management
Van Service
Service Analytics & Reporting Dashboard
ERP Integration for Service Operations

Spares & Accessories Ordering to OEM
Warranty & Claim Management
Recall Management
Spare Parts Inventory Management
Post Service Follow-up Survey
Mobile Sales Enablement for Service Advisors
ERP Integration
CTI Integration
Telematics Integration
CIBIL Score Integration
Mobile Sales Enablement for Dealer Sales Users
Workflow Automation
Sales Performance Analytics
Dashboard
Customer Feedback Management
Post Service Follow-up Survey
Marketing Analytics and Reporting
Lead Generation Campaigns
Content Creation and Distribution

Mobile App for Customers
Spares & Accessories
VAS Pitch
Feedback and Survey Incentives
Content Marketing (Blogs, Newsletters, etc.)

Delivering complete manufacturing solutions across OEMs, Distributors, and Service Teams

OEM / Manufacturer

Explore solutions for B2B account management, lead-to-cash, pricing, and manufacturing operations

Dealer / Distributor

Manage primary & secondary sales, schemes, order processing, and distribution networks

Service Team

Streamline service operations with engineer allocation, warranty management, and reporting

OEM
Dealer / Distributor
Service Team

OEM

B2B Key Accounts Management
Lead to Cash Management
CPQ-based Quotation & Pricing
OEM Order Placement & GRN
Sales Forecasting & Performance Analytics
ERP Integration (SAP / Navision / NetSuite)
Dealer Onboarding with ROI Calculation
Warranty & Claim Management
Recall Management
Spare Parts Inventory Management
Marketing Campaign Management
Mobile Sales Enablement for OEM Sales Users
DMS Primary Sales — Dealer Onboarding, Order Management, Credit Limit Tracking
DMS Secondary Sales — Retailer-level order capture via App / WhatsApp / ERP sync
Dynamic Pricing & Product Catalogue
Scheme Visibility & Performance Dashboards
Financial Management — Credit/Debit Notes, Invoice PDF Output
ERP Integration
Customer Feedback & Complaint Management
Service Team
Service Engineer (SE) Allocation basis Skillset & Availability
Warranty Eligibility Check & FOC Spare Management
Return Order & Spare Tracking (Warranty / Replacement)
Online Service Report Generation & Customer e-Signing
Automated Timesheet Management
Dispatcher Console & Field Service Lightning (FSL)
Visit Planning & Route Optimization
Complaint / Case Management
Van Service
Service Analytics & Reporting Dashboard
ERP Integration for Service Operations

OEM

B2B Key Accounts Management
Lead to Cash Management
CPQ-based Quotation & Pricing
OEM Order Placement & GRN
Sales Forecasting & Performance Analytics
ERP Integration (SAP / Navision / NetSuite)
Dealer Onboarding with ROI Calculation
Warranty & Claim Management
Recall Management
Spare Parts Inventory Management
Marketing Campaign Management
Mobile Sales Enablement for OEM Sales Users
Dealer / Distributor
DMS Primary Sales — Dealer Onboarding, Order Management, Credit Limit Tracking
DMS Secondary Sales — Retailer-level order capture via App / WhatsApp / ERP sync
Dynamic Pricing & Product Catalogue
Scheme Visibility & Performance Dashboards
Financial Management — Credit/Debit Notes, Invoice PDF Output
ERP Integration
Customer Feedback & Complaint Management
Service Team
Service Engineer (SE) Allocation basis Skillset & Availability
Warranty Eligibility Check & FOC Spare Management
Return Order & Spare Tracking (Warranty / Replacement)
Online Service Report Generation & Customer e-Signing
Automated Timesheet Management
Dispatcher Console & Field Service Lightning (FSL)
Visit Planning & Route Optimization
Complaint / Case Management
Van Service
Service Analytics & Reporting Dashboard
ERP Integration for Service Operations

Service Marketing
Omni Channel Case Sourcing
Service Planning
Case Management
Knowledge Base Management
Omni-Channel Support
Service Console
Dispatcher Console
Visit Planning and Execution
Route Planning
Geotagging and Attendance Capture
Complaint/Feedback Management
Visit Report & Marketing Intelligence Capturing
Expense Management
Omni-channel Lead Sourcing
Lead Management
Lead & Opportunity Categorization
Test Drive/Ride Management
Opportunity Management
Quote and Proposal Management
Finance Checks & Applications
Social Media Integration
Local Advertising Campaigns
Event and Showroom Promotions
Bay Management
Job Card Creation
Entitlement Management
Social Media Integration
Activity/Camps Management
Service Analytics and Reporting
Dashboard
Customer Feedback Management
Customer Order Placement
Inventory Management
PDI Delivery & Post Sales Follow Up
Post Sales Follow-up Survey
Account and Contact Management
Document Upload and Approval Process
Activity Management
Sales Forecasting
OEM Order Placement
GRN (Goods Received Note)
Used Vehicle Business Management
ERP Integration [OEM & Dealer]
CTI Integration
Digital Marketing Strategy
Email Marketing Campaigns
Customer Loyalty Programs
Spares & Accessories Ordering to OEM
Warranty & Claim Management
Recall Management
Spare Parts Inventory Management
Post Service Follow-up Survey
Mobile Sales Enablement for Service Advisors
ERP Integration
CTI Integration
Telematics Integration
CIBIL Score Integration
Mobile Sales Enablement for Dealer Sales Users
Workflow Automation
Sales Performance Analytics
Dashboard
Customer Feedback Management
Post Service Follow-up Survey
Marketing Analytics and Reporting
Lead Generation Campaigns
Content Creation and Distribution

20%

increase in daily field sales visits

60%

faster scheme claim processing

30%

reduction in order TAT through DMS automation

110+

projects delivered across manufacturing verticals

Transforming today's manufacturing companies into tomorrow's market leaders

We've partnered with some of India's leading manufacturing companies — from machinery OEMs and pipe manufacturers to cycle makers and solar energy firms — to implement cutting-edge Salesforce solutions that have revolutionized their distribution, field sales, and service operations.

Key Accounts Management (B2B)

Nurture your relationship with contacts across all your Key Accounts. Ready to deploy solution with minimal configurations and customisations

Sales Force Automation (SFA)

Optimize field sales with beat planning, geo-tracking, van sales, and AI-driven next best action, built for 50 to 50,000 field users

DMS — Primary Sales

End-to-end dealer onboarding, order management, real-time inventory visibility, and ERP integration for OEMs and distributors.

DMS — Secondary Sales

Capture retailer-level data via app, WhatsApp, or ERP sync — giving manufacturers full secondary sales visibility..

Scheme & Rebate Engine

Automate trade scheme calculations, incentive payouts, and distributor claims with configurable slabs and approval workflows.

Transforming today's manufacturing companies into tomorrow's market leaders

Stay competitive in the evolving manufacturing landscape with our transformative digital technology solutions. Our Salesforce offerings streamline processes and enhance customer interactions, driving operational efficiency and positioning your dealership for long-term growth and success.

Enhanced Customer Engagement

Foster strong relationships with personalized interactions that keep your customers informed and engaged throughout their journey.

Accelerate Your Dealership’s Growth

Unlock new revenue streams and enhance customer satisfaction with our tailored Salesforce solutions designed specifically for the automotive industry.

Data-Driven Insights for Better Decisions

Leverage powerful analytics to gain actionable insights into your operations and market trends, enabling informed decision-making and strategic planning.

Streamline Operations with Automation

Reduce manual tasks and improve efficiency with automated processes that allow your team to focus on what matters most: your customers.

Seamless Integration for a Unified Experience

Experience a cohesive ecosystem with our solutions that seamlessly integrate across all departments, ensuring smooth operations and enhanced collaboration.

Manufacturing Industry Segments

Process Manufacturing

Chemicals
Textiles
Food & Beverage
Other

Discrete Manufacturing

Auto & Machinery Components
Electronics
Consumer Durables
Medical Devices
Other

Heavy & Industrial

Steel & Pipes
Glass
Machinery & Equipment
Other

Custom / Assembly

Make-to-Order (MTO)
Engineering Goods
Solar & Energy
Other

Manufacturing Industry Segments

Process Manufacturing

Chemicals
Textiles
Food & Beverage
Other

Discrete Manufacturing

Auto & Machinery Components
Electronics
Consumer Durables
Medical Devices
Renewable Energy Equipment
Other

Heavy & Industrial

Steel & Pipes
Glass
Machinery & Equipment
Other

Custom / Assembly

Make-to-Order (MTO)
Engineering Goods
Solar & Energy
Other