Client: UPS (United Parcel Service) One of the Biggest & Global SCM Solutions Providers
Industry: Supply Chain & Logistics
Cloud: Service & Experience

The Challenges

Complex Content Creation Process:

• Creating and publishing content involved multiple distinct steps.
• Each article needed to be created in multiple languages manually, leading to a high tendency for mistakes and loss of information.
• Limitations on uploading media files (images, documents, etc.).

Manual and Error-Prone Processes:

• Developers were required to write or change the code based on the article design.
• The manual process of creating content in multiple languages was time-consuming and prone to errors.

Lack of Efficient Content Version Management:

• Different versions of records could not be maintained efficiently.

The Solution

Automated and Simplified Content Creation:

• With the implementation of a CMS (Content Management System), content can now be created and published in one step, including media files.
• The CMS allows for automatic language change and adaptation based on geo-location.

Enhanced Language Support:

• A translator was implemented for 14 languages, enabling automatic extraction and generation of multi-language content.
• Bulk upload of multi-language files via a zip file is now possible.

Improved Version Control:

• The CMS maintains multiple versions of content, ensuring backup and easy retrieval of different versions.

The Benefit

Reduced Effort and Improved Turnaround Time (TAT): :

• The effort needed to create articles in multiple languages has been significantly reduced.
• The new system streamlines the content creation process, resulting in faster content publication.

Automatic Vernacular Content Generation:

• The CMS automatically generates content in multiple languages with minimal changes required in custom development (LWC).

Efficient Content Management: